Shipping policy

Last updated: October 31, 2026

Apollon Gotrick has been making painting surfaces in Canada since 1967. Because our products range from a single small canvas to pallets of stretcher bars, we ship by parcel and freight. The terms below depend on the shipping method required for your order.

If anything here is unclear, contact us at orders@apollongotrick.com before placing your order.

Where we ship

We ship within Canada and ship eligible products to the United States. Orders are shipped from our warehouse in Verchères, Quebec.

For eligible U.S. orders, applicable duties, import taxes and customs fees are calculated and charged at checkout. These amounts depend on the product's classification, country of origin and order value and may change when tariff rules change.

Wood panels: Our wood panels, including cradled birch panels, flat birch panels and flat Masonite panels, ship to the United States. Applicable duties are calculated and charged at checkout.

Fulfillment times

Most products are made to order and leave our workshop within 5 to 10 business days. Stretcher bars and large or custom sizes can take 10 to 15 business days.

Business days are Monday to Friday, excluding Quebec statutory holidays. Fulfillment times are estimates and do not include transit time. At checkout, shipping options show the 5 to 10 business days before your order ships and, where available, the carrier's estimated transit time.

Estimated transit times

Once an order is ready, estimated shipping times are:

• Quebec and Ontario: 1 to 3 business days
• Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador: 3 to 5 business days
• Alberta and British Columbia: 3 to 7 business days
• All other eligible destinations: 7 to 14 business days

Transit times are estimates only. Carrier delays, customs processing, weather and other events outside our control may affect delivery.

Parcel shipping

Stretched canvases ship in pairs. For sizes up to 24 × 44 inches, a pair normally ships by courier at standard rates. Larger sizes may still ship by courier, with any oversize fee included. When the two sides together reach 80 inches, pallet or freight shipping is normally more economical and will be quoted.

Parcel rates are calculated at checkout based on the packed size, weight and destination. Tracking information is emailed when the shipment leaves our facility.

Freight and pallet shipping

Large canvases, long stretcher bars, full canvas rolls and high-volume orders may require pallet or less-than-truckload freight shipping. The shipment is prepared and measured before the freight cost is quoted. The freight charge is then sent as a separate invoice.

• We work with a network of freight carriers to find a competitive rate.
• Freight quotes are valid on the day they are issued. If confirmation is not received within 24 hours, the rate may change.
• Freight shipments are curbside delivery unless another service is requested.
• Inside delivery, liftgate, residential delivery and appointment scheduling may be available at additional cost and must be requested in advance.
• Services requested and reserved in advance remain chargeable if they are later declined.
• Services required at delivery but not requested in advance will be billed separately.

Shipping rates and currency

Parcel shipping charges are calculated at checkout. Freight charges are quoted separately after the shipment is prepared and measured. Prices and shipping charges are shown in Canadian dollars unless the storefront or checkout indicates otherwise.

For U.S. orders, applicable duties, import taxes and customs fees are charged at checkout in addition to shipping.

Free pickup

Pickup is free at either of our locations:

• Verchères warehouse: 320 Montée Calixa Lavallée, Verchères, QC J0L 2R0
• Laval store: 1604 Boulevard Saint-Elzéar O, Laval, QC

Select Pickup at checkout and choose your preferred location. We will email you when your order is ready, together with the location's hours and pickup instructions.

Canvas rolls

Canvas is rolled to a maximum of 50 yards per roll, regardless of the total length ordered. For example, an order of 80 yards arrives as one 50-yard roll and one 30-yard roll.

If you need an order divided into specific lengths, specify the required lengths in the order notes at checkout. Rolls cannot be divided after they have been prepared.

Delivery, missed deliveries and storage

Someone must be available to receive freight shipments at the scheduled delivery time.

If delivery cannot be completed, the carrier may hold the shipment in storage. Storage terms vary by carrier, and any storage fees are the customer's responsibility.

Ensure that the shipping address and contact phone number are correct and monitored. Address corrections after a shipment is in transit are billed to the customer at the carrier's rate.

Damaged or lost shipments

Inspect the exterior condition of the shipment before the driver leaves. Keep all packaging and photograph any damage.

If damage is visible, note it on the Bill of Lading or delivery receipt and have the driver sign it. Carrier claims may be refused if visible damage is not documented at delivery.

Contact orders@apollongotrick.com within 2 calendar days of delivery and provide:

• the order number;
• photographs of the packaging and damaged goods; and
• a copy of the signed Bill of Lading or delivery receipt.

Once the claim is documented, we will arrange an appropriate replacement or credit.

For concealed damage discovered after the driver has left, contact us within 5 calendar days. We will assist where possible, but approval of a claim without damage noted at delivery is at the carrier's discretion.

Custom sizes

We manufacture our own painting surfaces and can produce many custom sizes. Contact us for a quote if the required size is not listed. Custom canvases, stretcher bars, frames and panels are subject to the shipping terms above.

Changes to this policy

We may update this policy when shipping services, tariff rules or business practices change. The current version and last-updated date will be posted on this page.

Apollon Gotrick Inc.
320 Montée Calixa Lavallée
Verchères, QC J0L 2R0
Canada
orders@apollongotrick.com
450-625-2586