Refund policy
Last updated: July 31, 2026
We want you to be satisfied with your Apollon Gotrick surfaces. If something is not right, contact us at orders@apollongotrick.com with your order number and we will work it out with you.
Returns
You may request a return within 30 days of delivery. To be accepted, items must be unused, unpainted, free of marks, and in their original packaging in resalable condition.
Contact us before shipping anything back. Returns sent without prior authorization cannot be processed, and we cannot accept responsibility for them.
Items that cannot be returned
Because we manufacture to order, the following are final sale:
- Custom sizes of any product, including canvases, stretcher bars, frames and panels
- Custom stretching service orders
- Canvas cut from the roll to a requested length
- Mouldings cut to a requested length
This does not affect your rights if an item arrives damaged or is not what you ordered.
Return shipping
Return shipping is paid by the customer, except where the item is defective, damaged, or not what you ordered, in which case we cover it.
Large canvases, long stretcher bars and full rolls must be returned by freight, and must be packed to the same standard in which they arrived. Damage caused by inadequate return packing is not refundable.
Damaged shipments
Shipping damage is handled under our Shipping Policy rather than as a return. The essential step is to note the damage on the Bill of Lading and have the driver sign it before they leave, then contact us with photographs. Carriers will not accept a claim without it.
Defects and errors on our part
If a product has a manufacturing defect, or we shipped the wrong item, tell us within 30 days of delivery. We will replace it or credit you, and we pay the shipping both ways.
Natural variation in wood grain, canvas weave and colour is a characteristic of handmade surfaces and is not a defect.
Refunds
Once we receive and inspect a returned item, we will notify you of the outcome. Approved refunds are issued to the original method of payment within 10 business days. Original shipping charges are not refunded.
Wholesale and retailer accounts
Retailer and wholesale orders are governed by the terms of your account agreement with us, which may differ from this policy. Contact your Apollon Gotrick representative.
Your legal rights
Nothing in this policy limits the rights you have under Quebec's Consumer Protection Act or other applicable law.
Apollon Gotrick Inc.
320 Montée Calixa Lavallée
Verchères, QC J0L 2R0
orders@apollongotrick.com
450-625-2586
